In an effort to alleviate many concerns Council and residents have regarding infill projects in mature communities, City Council directed Administration to create an integrated inspection and enforcement team to perform proactive inspections at infill sites under construction in mature neighbourhoods. Since this decision on March 22nd, three teams have been established so far with a fourth team planned for early next year.  

Infill Compliance Team:

A Community Standards Peace Officer, Development Compliance Officer and a Safety Codes Officer make up the Infill Compliance team. Since it was established in July, the team has inspected 169 sites and responded to 164 complaints.  The most common complaints were:

  • Permitting
  • Excavation
  • Tree protection
  • Debris control and cleanliness
  • Perimeter and excavation fencing
  • Noise
  • Material on sidewalks or roadways
  • Tracking mud onto the roadway
  • Obstructions and occupying the road right of way
  • Vehicles

Residents are encouraged to file complaints:

by phone: 311

by email: [email protected]

online: Contact 311 Form

Through app: Edmonton 311 (available for both Android and Apple)

Infill Liaison Team:

Currently two principal planners make up this team but they are in the midst of hiring new staff to fill all roles on the team.  Launched in August, this team works to coordinate City infill initiatives, analyze infill issues and complaints, serve as point of contact for all questions relating to infill, and support ongoing policy development.

Residential Infill Development Approvals Team (RIDA):

This team has been in place since 2015 and consists of 6 planners and one principal planner that review and approve infill development permit applications.  Due to the complexity of infill applications, ongoing communication between applicants, home builders and community members is very important.  This team answers all technical questions regarding interpretation and implementation of Zoning Bylaw regulations.  Since 2015, this team has reviewed over 4700 applications.  

Development Completion Permit:

Early next year, this team will be responsible for issuing a DCP (development completion permit) once confirmation of a development is in accordance with the approved permit conditions and plans.  This will be a requirement before the building or site can be utilized.  Six planning technicians and planners will make up the team and will inspect all major and minor development permits including low density residential housing in core and mature neighbourhoods.  These inspections will be automatically scheduled if they are not requested by the applicant prior to occupancy.  

Here is an updated list of all Infill Construction related initiatives with timelines on completed work and future projects. Also check out the City of Edmonton Residential Infill website where you’ll find great resources for community members, builders and home buyers.  

Also check out the City of Edmonton Infill Website where you’ll find valuable information and resources for community members, builders and home buyers.  I encourage you to have your say by filling out the Mature Neighbourhood Overlay survey or sign up to receive e-newsletters to learn the latest infill related news and initiatives.



  1. Stephen Poole, P. Eng. on November 22, 2016 at 3:31 pm

    Firstly – Great new website. Thanks &kudos to you and your staff. Keep up the good work.
    Glad to see some progress on infill. 164 complaints arising from 169 sites suggests that the newly implemented inspection process has been sorely needed all along. I am still concerned that the Compliance team does not seem to be empowered to deal with excavation issues and damage to neighbouring properties arising from excavation. I am deeply concerned that City Law Branch still appears to hold the position that citizens must seek remediation for damage through a private lawsuit against the property owner of the infill construction site. A recent Edmonton Journal editorial reflected this opinion. I think it is unethical and unacceptable for the city to hold this position. I believe that damage arising from ground movement due to excavation is an almost inevitable result of allowing excavations of 1.5 m in depth or greater at a side setback of 1.2 m. I believe that the City could find itself held liable despite its attempts to avoid the issue and to not get involved in regulating excavation.

    • Andrew Knack on November 22, 2016 at 4:10 pm

      Thanks Stephen for the comment. There is still some work left to do on the excavation conversation and I think we need to look at other cities as most other large Canadian cities have smaller setbacks than our current 1.2m. I am expecting to see how the other cities allow for smaller setbacks to ensure we are doing everything possible to address possible excavation issues.

  2. Hope & Helmut Metszies on November 29, 2017 at 11:28 am

    Hello Andrew:
    Thanks for your prompt response to our e-mail. All 10 items on your list apply to our situation but we have yet to file a formal complaint. At present we are mainly concerned about damages to our house caused by the demolition of the adjacent bungalow, severely aggravated by EPCOR’s partial removal of road and sidewalk between the infills and our property. The damage is not covered by our insurance. The contractor has shown fleeting interest and just this morning we received a claim number from EPCOR’s insurance adjuster. Should we contact the Infill Compliance team to discuss particulars?


    Hope & Helmut

    • Andrew Knack on February 11, 2018 at 12:28 pm

      Good afternoon Hope & Helmut. I am sorry that I did not see this comment earlier. If you wouldn’t mind sending me an email ([email protected]) then I can connect you with the Infill Compliance team if you haven’t already spoken with them. Thanks and have a great day.

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